Frequently asked questions

Go to the Book a workshop page, filter by town, activity or date, then pick the slot that suits you. Click Book, confirm and pay by card. You receive a confirmation e-mail with all the practical details.

Absolutely. Most workshops listed on Ceramispot welcome complete beginners, and every listing states the level required. Introductory sessions are designed for people who have never touched clay. All materials are provided on site.

As a rule, the studio provides the materials (clay, tools, apron). Just wear something comfortable that you do not mind staining. Leave jewellery at home and avoid long sleeves. Each listing sets out its own specifics in the description.

It depends on the studio. Some run family or children's sessions, usually from age six or seven. The minimum age appears on each listing. For wheel-throwing the minimum is often higher — twelve to fifteen — because the movement is demanding.

After a session your pieces need to dry and then be fired — sometimes twice, bisque then glaze. Reckon on two to four weeks before you can collect them. The studio contacts you directly, and the exact arrangements appear on each listing.

Go to Find a kiln and filter by firing type (bisque, glaze, raku, high fire…), location and volume. Each listing details the type of kiln, its capacity, the prices (per shelf, per piece, per kilo or per firing) and the conditions. Send your request: the professional replies with a quote, which you pay online.

On the Find a wheel page you will find pottery wheels for rent. Depending on the listing, the wheel is used on site, in the professional's studio, or taken home (delivery or pickup), for a day, a week or a month. Each listing states the formula, the type of wheel, any deposit and the minimum duration. Send your request: the professional confirms availability and sends you a quote, payable online.

Deposit and insurance terms vary from one listing to another. Some owners ask for a deposit, usually between €50 and €300, returned after the rental. The exact terms appear on each listing before you book. We recommend checking your own third-party liability cover.

For a kiln or wheel rental, that is how it normally works: you describe your needs in your request, and the professional replies with a detailed quote, which you pay online. For a workshop (group, private session), the options on offer are shown on the listing; for a specific need, mention it in the message of your request, or contact us. Payment remains secured by Ceramispot.

If things did not go as planned, first message the professional through Ceramispot to try to settle it amicably. If no agreement is reached, contact our team and we will act as mediator between the two parties. Ceramispot undertakes to handle every complaint fairly.

Yes. Ceramispot applies a single cancellation policy to every booking, whoever the professional is: 5 days before the session or more, the service is refunded to you 100%; between 48 h and 5 days, 50%; less than 48 h, there is no refund. The €1 service fee is retained when the cancellation comes from you. The details are on our Cancellation and refunds page.

The refund is sent to Stripe as soon as you cancel, not later. The credit to your bank account can then take 5 to 10 working days depending on your bank. You will receive a refund confirmation e-mail. Full details are on our Cancellation and refunds page.

If a professional cancels a booking you are refunded in full, no conditions attached. We tell you straight away by e-mail and suggest similar alternatives in your area.

Create an account and choose Professional when you register. Enter your SIRET number, which our team checks by hand. Once approved you get your dashboard, where you create listings, manage bookings and follow your earnings.

Ceramispot takes a 12% commission on each transaction made through the platform. It is included in the price you display: on top of it, the customer only pays a €1 service fee per booking, which goes to Ceramispot and does not affect your share. The commission covers matchmaking, secure payment, built-in messaging and the visibility provided. No subscription, no fixed fees: you only pay when you sell.

Yes: a registered business is required to publish paid listings. In France this is the SIRET number (sole traders, individual businesses and companies); in another country, your business registration or VAT number. Our team checks each application by hand before opening the account. If your registration is in progress, contact us.

You can publish three kinds of listing:

• Workshops & classes — taster sessions, courses, regular classes, open studio, team building…
• Ceramic kiln rental — make your kiln available to other ceramicists for their firings
• Potter's wheel rental — offer access to your wheel in the studio

Each kind has its own form with the right fields.

From your dashboard, click Create a listing. Fill in the form: title, description, photos, prices, available slots. The cancellation policy is Ceramispot's: it is the only one, applies automatically, and you accept it once, on your first listing. Your listing will be checked by our team and published within 24 to 48 h.

Yes, you can edit your listings at any time from your dashboard: prices, photos, description, slots. The cancellation policy, however, is fixed and identical for every listing on the site. Changes are published immediately; our team may check them afterwards and write to you if a correction is needed. A booking already paid for always keeps the price and the conditions accepted at the time of booking.

The customer's payment is collected at booking. The net amount (after the 12% commission) is paid out 3 days after the service; it then reaches your bank account according to Stripe's and your bank's processing times. You can follow all your payments in your dashboard.

Ceramispot has secure built-in messaging so customers and professionals can talk before and after a booking. You get an e-mail notification for each new message. For your own protection we recommend keeping everything about a booking inside that messaging.

A few good practices that help customers decide:

• Quality photos — bright pictures of your studio and your creations
• Detailed description — describe how it works, what is included, the level required
• Regular slots — a customer who finds a date that suits them is more likely to book
• Quick replies — a request handled quickly more often turns into a booking

The ranking criteria for listings are published in our terms and conditions.

Yes. Your professional dashboard shows, in real time: how many views your listings get, how many bookings, your turnover and your payment history. It is what you need to adjust your offers and your prices.

Ceramispot uses Stripe Connect to handle professionals' payments. You connect your bank account through Stripe from your dashboard. Customer payments are collected at the time of booking, then the net amount (after commission) is automatically transferred to your account three days after the service. You have no payment reminders to send; invoices to your customers remain yours to issue according to your tax status.

For every transaction Ceramispot produces a detailed statement in your dashboard: gross amount, commission taken, net amount paid out. Issuing your own invoices, in line with your tax regime, remains your responsibility. French sole traders benefit from the VAT exemption within the applicable thresholds.