At Ceramispot, we connect ceramics enthusiasts with independent artisans and workshops. We know that the unexpected can happen, and we do our best to offer a cancellation policy that is fair, clear and human, both for participants and for the professionals who welcome you.
Cancelling is sometimes necessary — but not without impact
When a workshop, a kiln or a wheel is booked, the professional:
- blocks off a specific time slot,
- prepares the equipment,
- organises their schedule around your visit.
A late cancellation can therefore mean a real loss of time and revenue, especially for small artisan businesses.
That is why we have put in place a simple, graduated and understandable policy.
Deadlines & refunds
You can cancel your booking five days before the start of the session, or earlier: the price of the session is refunded to you in full. The threshold is inclusive — at exactly five days, you are refunded 100%. Only the €1 service fee is retained by Ceramispot. The deadline is counted from the date and start time of the session, Paris time.
- Full refund
- No justification required
This notice period allows the professional to offer the slot to another participant.
If you cancel between 48 hours and 5 days before the start of the session:
- 50 % of the amount is refunded
- The remaining 50 % covers the booked slot and the time committed by the professional
This compromise takes your unforeseen circumstances into account while recognising the professional's commitment.
Any cancellation made less than 48 hours before the activity gives rise to no refund.
At this stage, the slot is generally impossible to fill again, and the impact on the artisan is real.
And the service fee?
Every booking includes a service fee of €1, shown separately on the payment page, before you confirm anything. It does not depend on the price of the session.
It depends on who cancels. If the cancellation does not come from you (cancelled by the studio, by Ceramispot, or minimum number of participants not reached), it is refunded in full, along with everything you paid. If you cancel, even within the free period, it is kept: it covers the bank charges that the payment and the refund cost us. The price of the session itself is refunded according to the scale above, to the euro.
Special cases
Exceptional unforeseen event?
We always encourage dialogue. Depending on the situation, the professional may offer:
- a change of date
- or, if rescheduling does not suit you, offer you another slot
These solutions are often possible when the conversation happens early and in good faith.
Cancellation by the professional
If the activity is cancelled by the professional (technical problem, weather, unavailability…):
- Automatic full refund, service fee included
- Option to reschedule if that suits you
You pay nothing: neither the session nor the service fee. The refund is issued automatically, with no action on your part.
And because a cancellation remains a disappointment, professionals who cancel repeatedly are asked to contribute and, beyond that, reviewed. That is what allows us to promise you that an accepted booking will be honoured.
A question?
On every listing Before payment Confirmation emailAll the conditions are visible at every step. Our team remains available for any question.
In summary 🤍
We believe a successful experience rests on:
Thank you for helping, through your commitment, to support the artisans and workshops who keep ceramics alive every day.
